Imagine a contractor invoice for €2,400. The work and price are expected, but someone has replaced the bank details in the email. Looking only at the amount misses the line that directs the transfer.
Watch the original Finance Hub videoCompare the account details
Use a previously verified invoice or trusted record to check the IBAN. Treat a new account as something to confirm independently, even when the rest of the invoice looks familiar.
Call through a known channel
Contact the contractor using a number or official channel you independently trust. Confirm the changed account, who authorised it and the payment purpose before proceeding.
Keep a confirmation record
Record how the details were confirmed and when. The Week 23 guide includes a printable safety card for this process. The example account details in the original visual are illustrative and should not be used for a real payment.